Why Organisation Design?
Organisations constantly have to adjust what they do, and how they do it. They continually anticipate and respond to the changing needs of those who use, or have an interest, in what they create. In order to be successful, they must respond quickly to change and develop ever-higher levels of productivity, quality and innovation - and they have to be great places to work too!
More than rearranging the boxes on an organisation chart, we believe that organisation design is the responsibility of leaders and managers and their teams. Only they have the vision, perspective and authority to make the trade-offs needed to align the key levers for change at their disposal, so neatly described by Jay Galbraith above. Engagement and involvement of those on the front line, at the right time and in the right way, is critical to success. They experience daily the problems that poorly designed organisations create and they can often provide much clearer insights into what the customer wants.
We believe that it is only through their involvement is there a real chance of implementing and sustaining organisation change, in a way that really works and sticks.